Billing, Refunds & Cancellation

All prices are in pounds sterling (GBP) and include any applicable VAT or sales tax, which is calculated at checkout based on your billing location. Senda does not sell, host, or resell explicit media, and no purchase on Senda unlocks sexual content — paid plans only change how your own profile is surfaced to other members.

Payments are collected by our authorised payment processor acting as reseller or payment agent. Your card or bank statement will show a descriptor from that processor rather than the word “Senda”. The exact descriptor is shown to you on the payment page before you confirm, and again on your emailed receipt. If you see a charge you do not recognise, email us with the last four digits of the card and the date and we will identify it for you.

Subscriptions renew automatically each month on the same calendar day as your original purchase, at the price shown above, until you cancel. Your next renewal date is always visible on the Upgrade page inside the app. We will email you before any price change and you may cancel before it takes effect.

You can cancel at any time, and cancelling is always free:

• Open the app, go to Profile → Upgrade → Manage subscription.
• Or email support@sendaclub.live from your account email address and we will cancel it for you.
• Or contact our payment processor's consumer support directly using the details on your receipt.

Cancellation stops all future charges. You keep your paid features until the end of the billing period you have already paid for. Deleting your Senda account also cancels any active subscription.

We aim to resolve every billing complaint rather than leave you to dispute a charge. Refunds are issued in the following cases:

• Duplicate or accidental charges — refunded in full.
• Unauthorised use of your card — refunded in full and the account is closed.
• A paid feature did not work and we could not fix it — refunded in full for the affected billing period.
• Cancellation requests made within 14 days of a first purchase where the paid features were not meaningfully used — refunded in full, in line with UK consumer rights.

Outside those cases, partial months are not refunded, because access continues to the end of the period. Refund requests are answered within 3 business days and, once approved, are returned to the original payment method within 5–10 business days.

Please contact us before raising a chargeback — it is faster for you and cheaper for us. Accounts with an open chargeback are suspended until it is resolved, and accounts that repeatedly charge back after using paid features may be permanently closed.

Email support@sendaclub.live. We answer billing enquiries within 3 business days. Please include your account email and the date and amount of the charge.